Privacy Policy

This Privacy Policy explains how DANA Film Festival ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our website and services — including film submissions, delegate passes, memberships, donations, and newsletter sign-ups. By using the Services, you consent to the practices described here.

We collect the following categories of information:

• Contact details — name, email address, and, where provided, phone number and mailing address.
• Submission details — information about your film, including title, synopsis, credits, and uploaded or linked media.
• Transaction information — records of passes, memberships, submissions, and donations. Card and banking details are handled directly by our payment providers and are not stored on our servers.
• Technical data — IP address, browser type, and usage information collected automatically to operate and secure the website.

We use your information to:

• Process film submissions, passes, memberships, and donations;
• Communicate with you about your orders, submissions, and the festival;
• Send newsletters and updates where you have opted in;
• Operate, maintain, secure, and improve our website and services;
• Comply with legal, tax, and accounting obligations.

We do not sell your personal information. We share it only with trusted third parties who help us operate the Services, and only as needed:

• Payment providers — Razorpay and Stripe, to process payments securely.
• Infrastructure & email providers — Supabase (database and authentication), AWS Amplify (hosting), and Resend (transactional and newsletter email).
• Legal authorities — where required by law or to protect our rights, safety, or property.

These providers process data on our behalf under their own security and privacy commitments.

We take reasonable technical and organisational measures to protect your information, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services and to meet legal, tax, and accounting requirements. Submission and transaction records may be kept for the duration required by applicable law, after which they are deleted or anonymised.

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to withdraw consent for marketing communications at any time. To exercise these rights, contact us using the details below. You can unsubscribe from newsletters via the link in any email.

Our website uses essential cookies and similar technologies to enable core functionality such as secure checkout and session management. Any non-essential analytics are used only to understand and improve site performance.

The Services are not directed at children under 18, and we do not knowingly collect their personal information. If you believe a minor has provided us data, contact us and we will remove it.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how your data is handled, contact us at hello@danafilmfestival.com.